Privacy Policy
Last Updated: May 5, 2025
1. Introduction
VoiceClutch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone assistant service for restaurant orders.
By using VoiceClutch, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information, including but not limited to:
- Name
- Email address
- Phone number
- Restaurant name and address
- Payment information
- Call recordings and transcripts
2.2 Non-Personal Information
We may also collect non-personal information about how the service is accessed and used. This data may include:
- Call volume and patterns
- Order data (types, frequency, value)
- Usage statistics
- Browser type and version
- Referring/exit pages
- Device information
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and complete transactions
- Send administrative information
- Respond to inquiries and offer support
- Improve our AI systems and customer service
- Monitor service usage patterns
- Send promotional communications if you have opted in
- Prevent fraudulent transactions
4. Call Recordings
Our service records phone calls between customers and our AI system. These recordings are used to:
- Improve our AI's accuracy and performance
- Train our systems to better understand customer requests
- Verify order details in case of disputes
- Provide quality control and training
All calls are preceded by a notification that the call may be recorded. Customers who do not wish to be recorded have the option to end the call.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- With your restaurant's point-of-sale system to process orders
- With service providers who help us operate our business
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or acquisition
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required for legal, tax, or regulatory purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your information
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us at [email protected].
9. Children's Privacy
Our service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: (226) 505-9082