Terms of Service
Last Updated: May 5, 2025
1. Agreement to Terms
By accessing or using the VoiceClutch service (the "Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, then you may not access the Service.
2. Description of Service
VoiceClutch provides an AI-powered phone assistant service that takes restaurant orders, provides customer support, and integrates with restaurant point-of-sale systems. The Service includes:
- AI-based phone order taking
- Integration with restaurant systems
- Customer service automation
- Data and analytics reporting
3. Use of Service
3.1 Eligibility
You must be at least 18 years old and able to form legally binding contracts to use our Service. By using our Service, you represent and warrant that you meet these requirements.
3.2 Restaurant Requirements
If you are using the Service on behalf of a restaurant or business, you represent and warrant that you have the authority to bind that business to these Terms and that you agree to these Terms on behalf of the business.
3.3 Account Responsibility
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.
4. Subscription and Payments
4.1 Fees
The use of the Service requires payment of fees as specified on our website or in your subscription agreement. All fees are non-refundable except as otherwise expressly stated in these Terms or required by applicable law.
4.2 Billing
We will bill you through the payment method you specify when you subscribe. By providing a payment method, you authorize us to charge you for all fees associated with your subscription.
4.3 Subscription Term and Renewal
Subscriptions automatically renew for the same period as your initial subscription unless you cancel at least 30 days before the end of the current billing period.
5. Call Recording and Data Usage
By using the Service, you acknowledge and agree that:
- Phone calls handled by our Service may be recorded
- Call recordings and transcripts may be used to improve our AI systems
- You are responsible for informing your customers that calls may be recorded in accordance with applicable laws
- You grant us a license to use anonymized order data for analytics and service improvement
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of VoiceClutch and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
7. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. VOICECLUTCH EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
VOICECLUTCH DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
8. Limitation of Liability
IN NO EVENT SHALL VOICECLUTCH, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.
9. Indemnification
You agree to defend, indemnify, and hold harmless VoiceClutch and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of the Service.
10. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Phone: (226) 505-9082